At Net at Work, we are always looking for new ways to improve the experience we deliver to our Sage X3 clients. As our relationships grow and business needs evolve, so do the opportunities to provide more focused, responsive support. That’s why we’re excited to share the launch of Phase 1 of our new Sage X3 Optimization Team.
This new team is built to support the work that often falls between traditional break/fix support and larger strategic projects. For many organizations, there is a steady stream of smaller enhancement requests, process improvements, and post-implementation needs that are critical to long-term success but do not always fit neatly into existing service models. Our Optimization Team is designed to close that gap.
The goal is simple: create a smoother, faster, and more proactive path for ongoing improvement. Whether a client needs help prioritizing a small enhancement, refining a process after go-live, or navigating new business requirements as they emerge, this team is intended to bring greater clarity, stronger ownership, and a more consistent experience.
This initiative reflects something that has always mattered deeply to us: combining the expertise and depth of a large Sage X3 practice with the close relationships and responsiveness of a trusted partner. One long-time client recently described Net at Work this way: “They have the resources, expertise, and talent of a large company, but they operate more like a small, close-knit group. Their team is personable, and the communication is clear, professional, and informed.” That is the standard we work to deliver every day, and this new team is another step in that direction.
Phase 1 of the rollout is focused on building the right foundation. We are aligning a group of clients with dedicated consultants, defining how work will flow through the team, measuring early results, and establishing an ownership model that creates a more seamless experience. The goal is not just to respond faster, but to respond more effectively, with a client-centric approach focused on continuous optimization and long-term business success.
This initiative is being led by Brian Williams, Net at Work’s long-time Sage X3 services leader. With decades of hands-on software experience and deep expertise across finance, distribution, and manufacturing, Brian has guided the launch of the team and will continue leading its evolution.
As we continue to build, we want to hear from the people who matter most: our clients and partners.
What would make an Optimization Team most valuable to you?
Where do you see the greatest opportunity to improve the post-go-live experience?
If you have questions, feedback, or ideas to share with your Sage X3 team, please don’t hesitate to reach out. As always, we’re here when you need us.
We’re excited about what’s ahead and look forward to shaping this next chapter together.