At Net at Work, we are always looking for better ways to support our Sage X3 and Sage 500 clients. That means making support faster, simpler, more secure, and easier to manage when you need help most.
To help improve the support experience, we are excited to introduce a new Remote Access Solution for Sage X3 and Sage 500 clients.
The Challenge We Set Out to Solve
When an urgent support issue comes up, every minute matters. But the process of getting connected can sometimes slow things down.
Coordinating VPN access, configuring MFA, waiting on IT approvals, and working through internal queues can delay the start of a support session. For time sensitive issues, those delays can add unnecessary stress and extend the time it takes to reach a resolution.
Introducing Our Remote Access Solution
To help remove those barriers, Net at Work now offers a subscription based Remote Access Solution powered by ScreenConnect, a secure remote access platform designed for efficient support and troubleshooting.
This solution creates a streamlined connection between our support team and your environment while maintaining strong security, transparency, and control. Instead of waiting for access coordination each time support is needed, our team can connect more quickly and begin working toward resolution.
What This Means for You
Instant Connectivity – No more waiting on IT coordination just to begin a support session. Our support team can quickly connect, begin troubleshooting, and work toward a faster resolution.
Enterprise-Level Security – Your environment remains fully protected with AES-256 encryption and multi-factor authentication (MFA). Complete session audit logs are included as well, ensuring visibility, transparency, and compliance.
Reduced Support Delays and Costs – Faster access means faster troubleshooting. By reducing connection delays, we can help minimize downtime and improve support efficiency.
You Maintain Control Throughout the Process – Access is permission based. You can grant, monitor, and revoke access at any time, giving your team full control over your systems through the entire process.
Simple, Quick Setup – Getting started is easy and setup on your end takes approximately 15 minutes.
A Better Support Experience Starts Here
Support should begin with solving the issue, not untangling access roadblocks. With Net at Work’s Remote Access Solution, Sage X3 and Sage 500 clients can benefit from faster connection times, stronger visibility, and a more efficient path to resolution when support is needed most.
This solution is also part of our broader commitment to helping clients get more value from their technology investments. For both Sage X3 and Sage 500 users, Remote Access is included with the Client Technical Xperience Plans (CTXPs) and is also available as an add-on to our Business Intelligence Xperience Plans, also known as BIXPs.
Together, these offerings are designed to give clients a more proactive, connected, and confident support experience. Whether you are looking to reduce downtime, improve system performance, strengthen analytics, or make support easier to manage, Net at Work can help you get the most out of your technology.
To learn more about the Remote Access Solution, CTXP, or BIXP, contact the experts at Net at Work today.
