Korpack is the kind of company that treats efficiency like a craft. If there’s a faster way to do something, they want to find it. If a workflow feels slow, the question is immediate. Why is it slow, and what would it take to fix it?
It’s a mindset that traces straight back to founder and CEO Nick Novy. He’s an engineer by trade, and that mindset still shapes day-to-day decision-making. At Korpack, customer service sits at the backbone of everything they do, guided by three pillars: Speed, Technology, and Trust.
The approach is part engineering, part service philosophy. Korpack wants customers to feel the difference. Faster answers. Cleaner handoffs. More visibility. And the company treats Acumatica ERP for packaging distribution as a lever that helps keep them out front as services expand.
A CULTURE THAT LIKES TO EXPLORE, WITH AN EXPERT PARTNER CLOSE BY
Korpack has strong internal technical horsepower, and they use it. The team explores options, prototypes improvements, and leans on low-code customization to keep momentum.
Net at Work fits this pace. Korpack works with Net at Work as a true extension of their team, with a steady cadence that keeps enhancements moving forward. Regular working sessions create a place to review what’s in flight, prioritize what’s next, and make sure enhancements stay aligned with the way Korpack operates as the business evolves.
It’s also how the platform stays healthy over time. As Korpack adds enhancements, Net at Work helps keep them supported and current through upgrades, so improvements don’t turn into technical debt.
The collaboration is practical and technical. “We brainstorm with them continually,” says Christina Schwark, Senior Information Systems Manager. “We bring the problem, and they bring options. Often there’s a low-code route that helps us move quickly.”
WHY ACUMATICA FITS A PACKAGING COMPANY
Korpack is built for motion. The business has expanded well beyond packaging distribution into co-packing, machinery, and manufacturing-related capabilities. Growth brings volume, but it also brings more operational nuance. More inventory movement. More scheduling. More production-related reporting. More customer questions that need accurate answers now, not later.
Acumatica ERP for packaging companies gives Korpack a foundation that can stretch as the work gets more complex, without forcing the team into constant re-learning. “All Acumatica modules keep the same look and feel,” Christina says. “When we add another module to gain capabilities, there’s very little learning curve.”
This kind of consistency matters when the ERP footprint expands quickly. It also matters when the company is layering in enhancements and automations that reduce manual work and keep teams focused on customers.
GROWTH CHANGES THE STAKES, ESPECIALLY IN CO-PACKING
More recently, Korpack has added co-packing to its offerings alongside packaging and machinery, and that shift has changed the day-to-day reality quickly. Co-packing adds a new layer of tracking, including material consumption, finished goods output, and job status against the production schedule. Korpack uses Acumatica to keep that information current as work moves through the floor, so teams aren’t rebuilding the story every time a customer asks for an update.
Acumatica has become the system that keeps those answers current as work progresses. Korpack relies on reporting and tailored views so teams can see the status of jobs and customer product movement with minimal manual effort.
The visibility also extends to customers. Korpack revamped its customer portal so clients can access real-time information about their work, including inventory, the production schedule, and reporting that reflects what Korpack produces and which customer products are consumed. The initiative has reduced back-and-forth and increased confidence on both sides.
LOW-CODE AND AUTOMATION THAT KEEPS PEOPLE CUSTOMER-FOCUSED
Korpack leans into automation for a simple reason. It frees people to focus on customers and execution rather than repetitive admin work. Acumatica supports that with low-code flexibility, and Net at Work helps Korpack turn innovative ideas into enhancements that hold up over time.
The cadence matters here. With standing weekly working sessions, Korpack and Net at Work review what’s in the queue, prioritize what moves next, and keep improvements supported through upgrades so the enhancement library stays usable as the platform evolves.
Automation also shows up in very practical ways. Korpack uses Acumatica Business Events to push updates through Microsoft Teams, reducing the need to check screens constantly. On the floor, scan-first execution keeps information current. In production, teams work from tablets, scan product in, scan finished goods out and keep the system accurate without paper loops.
A PLATFORM THAT KEEPS STRETCHING INTO MANUFACTURING
As co-packing grows and manufacturing becomes a bigger part of the mix, Korpack needs tighter control over production workflow and warehouse execution. That’s driving the next expansion of their Acumatica environment, including Acumatica Manufacturing and a WMS for advanced warehouse processes and a stronger scan-first flow.
Net at Work is central to making that expansion practical. Manufacturing and warehouse enhancements introduce additional dependencies, and small changes can ripple through inventory, production reporting, scheduling, and customer commitments.
Net at Work helps Korpack make those changes without breaking what already works. Enhancements get vetted, tested, and carried forward through upgrades, so the environment stays reliable as it grows.
The working relationship also fits how Korpack operates internally. The team wants to understand the why behind a change, not only get a fix. “Net at Work takes a collaborative approach, and it keeps us all aligned,” says Christina.
WHEN TIMING MATTERS, THE PARTNERSHIP SHOWS UP
Korpack’s cadence leaves little room for downtime. Production starts early, and the system needs to be ready. That reality came into focus during a major ERP upgrade. Data volume had grown, and a process that once took a few hours stretched into an overnight effort. Net at Work stayed on it through the night, kept communication steady, and got Korpack back up in time for the day to start.
That kind of support matters in a company built on Speed, Technology, and Trust. Korpack moves fast, leans into innovation, and depends on systems and partners that hold up when timing gets tight.
FOUNDER-LED, FUTURE-READY
Nick’s leadership still shows up close to the work, continually looking for ways to improve. “Even though he’s CEO, he is on the floor,” Christina says. “Part of the team. Not sitting in an office.”
Korpack keeps growing, and the systems keep moving with it. With Acumatica as the foundation and
Net at Work as an extension of the team, Korpack can continue refining workflows, rolling out enhancements, and protecting time for the customer work that matters most.
